Patient guide

The Comprehensive Physical Therapy practice strongly believes that all patients deserve the very best care we can provide. Further, we feel that everyone benefits when definitive financial arrangements are agreed upon. Accordingly, we have prepared this information to acquaint you with our financial and insurance policies. Our professional services are rendered to you, rather than your insurance company, therefore payment for treatment is your responsibility.

  • Initial Appointment: Please arrive 15 minutes early to fill out paper work. The first visit will be at least one hour.
  • Diagnostic test: Any MRI, CT scan, or X-ray films or reports you have or can obtain are appreciated for the first visit.
  • Dress for PT visits: Bring or wear loose comfortable clothing and sneakers, NO SANDALS, FLIPFLOPS, OR HIGH HEELS please!
  • Subsequent appointments: Each following appointment will be at least half hour.
  • Scheduling appointments: Scheduling, if done right, is an art and it takes flexibility from both patient and therapist. Patient’s needs are not always predictable and convenient; sometimes we need to ask you to flex your appointment just as we would ask others to do the same for your emergency needs.
  • Appointments for Minors: Children under the age of 18 should be accompanied by a parent/ guardian (this is required for the first appointment).
  • Cancellation Policy: There is a 24 hour cancellation policy. If you cannot keep your appointments because of an emergency or illness we understand. Failure to notify will result in a $25. “No show fee”. Excessive cancellation or No-show may result in patient discharge from our services.
  • Physician Referrals: Referrals are not required by all insurance plans, but are by most. If you have questions about your coverage, please feel free to contact your insurance company or our office.
  • Insurance Participation by Comprehensive Physical Therapy: We participate with most major insurance plans. At the initial appointment please bring your valid insurance card(s). Medicare part B, BCBS -Medical & Medicare plans, United Healthcare, Empire, (UHC), Aetna, Elmco, RMSCO, POMCO, MVP, Cigna, TRICARE, CHAMP-VA, MVA
  • Worker’s Compensation or No Fault Cases: The information we require is as follows: claim number, name and address of insurance company, date of accident or injury, adjuster name and contact phone number and a physician referral.
  • Self paying: If you are without insurance you are required to pay in full at the time of each visit unless previous arrangements are made.
  • Patients Involved in Personal liability/ Litigation Cases: If an attorney is working with you on a No-fault or Worker’s Compensation claim, and your case is not yet to the point of settlement, our financial policy is as follows: 1) When balance reaches $500.00 or more you will be required to pay 10% monthly. 2) If your claim is denied at the end of legal litigation, you are fully responsible for all charges incurred for treatments given.
  • Insurance Coverage Cap: Some insurance plans, such as Medicare Part B and certain BCBS have a dollar or visitation cap (number of PT visits) per calendar year. Questions about your plan? Call the customer service number on the back of your insurance card, especially if you have received PT services elsewhere during the current calendar year. It is important you inform our receptionist, if you have been seen for PT services by anyone this calendar year.
  • Filing Insurance Claims: We will file all primary and secondary insurance claims on your behalf.
  • Co-payments: Co-pays are required at each visit.
  • Outstanding balances: Unpaid balances due to co-insurances, deductible, etc are your responsibility. These will be billed to you on a monthly basis. Prompt payment of your balance is appreciated to avoid interest charges or collection. We accept personal checks, cash, money orders, and most major credit cards. Itemized statements of your account are always available upon your request.

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Medical Hx Form.docx